POLICY

THIS LEGAL AND PRIVACY POLICY ("Policy") is effective from October1, 2024 ("Effective Date") and applies to KEEKOO HOSPITALITY PRIVATE LIMITED, its subsidiaries and joint ventures over which the KEEKOO HOSPITALITY PRIVATE LIMITED exercises management control ("We", "Us", "Our", "Company"). The Code applies to all Employees engaged to provide services to the Company.

1. Introduction

Welcome to Keekoo Hospitality Private Limited ("Company," "we," "our," or "us"). This Legal and Privacy Policy outlines the terms governing the use of our consultancy services in the hospitality sector and related industries. We are committed to safeguarding your privacy while ensuring compliance with applicable legal regulations. Please read this document carefully before engaging with our services.

2. Scope of Services

Our company provides consultancy services across various sectors, including but not limited to the hospitality industry. This includes:

- Opening and operation of hotels, hostels, guest houses, and restaurants.

- Assistance with the renting of vehicles.

- Providing allied services related to hospitality and tourism.

By using our services, you agree to comply with this policy and any applicable terms and conditions.

3. Scope of our privacy notice

This notice applies to anyone who interacts with us in relation to our products and services (“you”, “your”), via any channel. We may give you additional privacy notices from time to time if required for specific interactions.

This privacy notice applies to individuals who acquire rights to make use of our products and services, such as when a user signs up with the Company, modifies their account, requests value-added services, contacts customer support, or otherwise communicates or interacts with the Company.

It describes how we handle your information, regardless of the way you contact us (e.g. app, website, email, phone etc.). Sometimes we will provide you with additional information or notices, depending on the way we interact with each other, e.g. if you use particular functionality on our app/website, we may explain how that functionality uses your information.

4. Legal Disclaimer

4.1. No Warranties

We strive to provide accurate and reliable information through our consultancy services. However, all services are offered "as is," without warranties or guarantees of any kind. We are not responsible for any errors, omissions, or inaccuracies in the services or information provided.

4.2. Limitation of Liability

Under no circumstances shall the Company be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services, including but not limited to financial losses, business interruptions, or personal damages. Our total liability will not exceed the amount you paid for the services provided.

4.3. Intellectual Property

All intellectual property related to our consultancy services, including reports, strategies, and recommendations, remain the property of the Company unless expressly transferred in writing. You may not reproduce, distribute, or otherwise use any content without prior written consent.

5. Privacy Policy

We value your privacy and are committed to protecting your personal information. This section explains how we collect, use, store, and disclose your data when you use our services.

5.1. Information Collection

We collect personal information that is necessary for providing our consultancy services. This includes, but is not limited to:

- Name, contact details, and business information.

- Financial information for billing purposes.

- Usage data related to how you interact with our website or services.

5.2. Use of Personal Information

We use your personal data to:

- Deliver the services you have requested.

- Improve and customize our offerings.

- Communicate with you regarding updates, promotions, or changes in services.

- Comply with legal obligations.

5.3. Data Sharing and Disclosure

We do not share your personal data with third parties, except:

- When necessary to deliver services (e.g., with hotel or vehicle rental partners).

- In compliance with legal requirements (e.g., court orders or government requests).

- To protect the rights and safety of the Company or others.

5.4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse. However, no security system is entirely foolproof, and we cannot guarantee absolute security of your data.

5.5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Legitimate interests

We process your personal information for a number of legitimate interests, including providing you with products and services for use, administering our relationship with you, for marketing and service/product improvement purposes and in order to exercise our rights or handle claims. More detailed information about our legitimate interests is set out below.

We process your personal information for the following legitimate interests (taking into account your interests, rights and freedoms):

• to provide and administer our products and services, send service communications, facilitate payments, send receipts and provide customer support;

• to administer our relationship with you, our business and our third-party providers;

• to ensure that you can interact with us securely, e.g. we authenticate users;

• to improve our services and develop new features for the Company app, website and offering, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends;

• to send you marketing that we think will be of interest to you and to personalise your experience of us (in each case as permitted by law), including to provide or recommend features, content, social connections, and advertisements. You can opt-out of marketing at any time by

• to prevent fraud and abuse of our services;

• to enforce or apply our website terms of use, our policy terms and conditions or other contracts, or to protect the rights, property, or safety of the Company, our customers, or others;

• to exercise our rights and to defend ourselves from claims; or

• to participate in, or be the subject of, any sale, merger or acquisition or all or part of the Company business.

7. User Rights

As a user of our services, you have the right to:

- Access and review your personal information.

- Request corrections or updates to your data.

- Withdraw your consent for data processing (subject to legal obligations).

- Request deletion of your personal information in accordance with applicable laws.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our website to enhance user experience and analyse usage patterns. By using our website, you consent to the use of these technologies.

9. Marketing and Preferences

We may use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting.

We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.

If you wish to unsubscribe from emails sent by us, you can do so at any time by clicking on the "unsubscribe" link that appears in all emails and by adjusting the settings on your device to turn off notifications from our app. Otherwise, you can always contact us at kishan.kotecha4@gmail.com to update your contact preferences. You may also object to profiling relating to direct marketing by contacting us at kishan.kotecha4@gmail.com.

10. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the content or privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

11. Sharing your information

We share your information within the Company Group and with others who help us provide services. We also share your information in accordance with the law. For more information on who we share your information with, please expand this section.

We share your information for the purposes set out in this privacy policy, with the following categories of recipients:

• other members of the company Group;

• third party suppliers who help deliver products or services on our behalf, or who have partnered with company in connection with services or a relevant promotional offering, as well as other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate;

• third parties where we have a duty to or are permitted to disclose your personal information by law (e.g. law enforcement officials, government authorities);

• with the police in the exercise of their functions or with others as required by a court order;

• third parties where we (or any member(s) of the company Group) sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

• third parties in connection with any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of the Company Group’s business, in which case personal data held by it about its customers or visitors to the website may be one of the transferred assets.

Where we share your personal information, appropriate protections will be in place to protect your personal information as required by data protection laws. Sometimes, we may share information in an aggregated, pseudonymised and/or anonymised form which cannot reasonably be used to identify an individual.

12. Data protection contacts

If you have any questions, comments, complaints or suggestions in relation to this notice, or any other concerns about the way in which we process information about you, please contact our Privacy Team at kishan.kotecha4@gmail.com.

You also have a right to make a complaint to your local privacy supervisory authority. If you are in the EU, you can lodge a complaint with another supervisory authority which is based in the country or territory where:

• you are living,

• you work, or

• the alleged infringement took place.

13. Changes to this Policy

We may update this Legal and Privacy Policy from time to time. Any changes will be posted on our website, and the updated version will take effect on the date of posting.